Knowledgebase
CMX Computer Sales & Support > CMX Help Desk > Knowledgebase

Search help:


Network giving IP error even when on DHCP

Solution

There is a Microsoft update wich affects Win 7,8,10. It knocks of the IP settings and no DNS or DHCP settings resolve. The affected machine was set using DHCP. Changed this to a fixed ip but it did not resolove proeblem. I discovered that there was a Microsoft update within the last week (13/12/2016) that caused the problerm. Here is the solution for a Windows 10 system, other Win systems will be similar.

These are the instructions after the IPV4 settings were changed from DHCP to a static IP

Can you get to the command prompt by pressing WinKey +R and enter cmd> return

 On the black screen enter the following;

 netsh winsock reset catalog > return

 netsh int ipv4 reset reset.log > return

 Exit > return

 If this does not work then go to Control Panel > Network & Sharing Centre > Change adapter Settings > Ethernet Right Cliock Properties> Internet protocol Version4 > properties

 Change the settings  to

 Radio Button Obtain an IP address automatically and Obtain DNS server address automatically >OK>Close>Close

 Try going to www.bbc.co.uk if it does not work repeat the bits in black again.

 
Was this article helpful? yes / no
Related articles When the internet cant be browsed with anything
App can't open with built in administrator account
NSlookup timing out after two seconds
You only have one network adaptor but there appers to be another "Phantom" one
Lost email addresses in Outlook
Article details
Article ID: 16
Category: Knowledgebase
Date added: 13-12-2016 12:22:54
Views: 380
Rating (Votes): Article rated 3.3/5.0 (21)

 
« Go back

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies